Questions, answered

Tap WhatsApp or open the chat and a licensed doctor typically responds within minutes, 24/7 across Mauritius.

Our service runs in English and French, with additional languages available through our practitioner network.

Call 8911 straight away for severe chest pain, difficulty breathing, sudden weakness, confusion, or bleeding that will not stop. For non-urgent symptoms, WhatsApp or chat is fine.

Your passport or ID, travel insurance policy number, list of current medications, hotel or villa address, and a short description of symptoms (photos help for rashes or injuries).

We cover the full island including north and south coasts, Port Louis, central plateau, and offshore vessels in Mauritian waters.

Your data is handled under strict medical confidentiality standards. We only share information with your insurer or hospital when needed for your care and with your consent where required.

Yes — after a consult we can direct you to the nearest open pharmacy, including after-hours and duty pharmacies across the island.

We act as the local provider for 60+ insurers and assistance networks. When your policy covers the service, we coordinate directly so you often pay nothing upfront.

When your travel insurance or assistance policy covers the service, we bill your network directly. If cover is unclear, we explain options clearly before any charge.

Yes — on-site visits to your hotel, villa, yacht or cruise ship are available across Mauritius when a physical examination is needed.

Our triage team recommends the safest option: video or phone consult when examination is not required first; an on-site visit when symptoms need a hands-on assessment.

Yes. After an approved telemedicine or on-site consult, we issue a secure digital prescription accepted at major pharmacies island-wide.

Yes — we regularly attend luxury hotels, villas, marinas and cruise vessels. Share your location and room or berth details when you contact us.

Yes. Share your prescription details or a photo of your medication box. A doctor can assess by telemedicine and arrange a local prescription when clinically appropriate.

Yes — our doctors see paediatric cases including fever, gastroenteritis, ear infections and minor injuries. For serious paediatric emergencies, call 8911 immediately.