Privacy Policy

Data we collect

• Identity and contact details (name, phone, email, hotel or address).
• Health information you share during consultations or forms.
• Insurance and billing details when coordinating cover.
• Technical data such as IP address and chat logs for service quality.

How we use data

We process data to deliver medical assistance, issue prescriptions, liaise with insurers and embassies, improve our services and comply with legal obligations. Legal bases include contract performance, legitimate interests and consent where required.

Sharing

We share information only with clinicians involved in your care, hospitals and pharmacies as needed, your insurer or assistance partner when authorised, and processors bound by confidentiality agreements. We do not sell personal data.

Retention & security

Medical records are retained in line with Mauritian healthcare and professional requirements. We apply appropriate technical and organisational measures to protect data against unauthorised access.

Your rights

You may request access, correction or deletion of your data where applicable law allows. Contact us at [email protected]. You may lodge a complaint with the relevant data protection authority.